In this episode Jeremy and Ryan talk about the top 5 budget initiatives that companies should consider as they plan for 2021.

In this episode we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting CX and user experience.   Jim...View Details

In this episode Jeremy, Ryan, and Bob sit down to talk about perceived positive and negative outcomes that Amazon has had on the world of customer exp...View Details

In this episode we talk with itelligence's Vice President of Customer Experience Solutions, Bob Meyer. He shares his experience having worked in CX fo...View Details

In this episode Jeremy and Ryan discuss what could be considered positive changes from the quarantine and COVID-19.     Have questions?  You can reach...View Details

In this episode Ryan and Jeremy sit down with Sterling Raehtz from ShopperTrak to discuss how the retail industry has trended during the COVID-19 pand...View Details

In this episode Jeremy and Ryan discuss 5 CX trends that have come out of the COVID-19 pandemic.  We reference the following articles; https://www.dig...View Details

In this episode Jeremy and Ryan discuss how CX has been impacted by societal changes due to the COVID-19 pandemic.   We discuss the article, How CX ca...View Details

In this episode we sit down with Sterling Raehtz, Business Development Manager for ShopperTrak, to talk about the impact of customer experience on the...View Details

 In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger.  Through their discussion it is evident that both com...View Details