Examining Customer Experience From Every Perspective
Total 17 Episodes
Sep 21st, 2020
In this episode we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting CX and user experience.
Aug 13th, 2020
In this episode Jeremy, Ryan, and Bob sit down to talk about perceived positive and negative outcomes that Amazon has had on the world of customer exp...View Details
Jul 15th, 2020
In this episode we talk with itelligence's Vice President of Customer Experience Solutions, Bob Meyer. He shares his experience having worked in CX fo...View Details
Jun 5th, 2020
In this episode Jeremy and Ryan discuss what could be considered positive changes from the quarantine and COVID-19.
Have questions? You can reach...View Details
Apr 30th, 2020
In this episode Ryan and Jeremy sit down with Sterling Raehtz from ShopperTrak to discuss how the retail industry has trended during the COVID-19 pand...View Details
Apr 2nd, 2020
In this episode Jeremy and Ryan discuss 5 CX trends that have come out of the COVID-19 pandemic.
We reference the following articles;
Mar 19th, 2020
In this episode Jeremy and Ryan discuss how CX has been impacted by societal changes due to the COVID-19 pandemic.
We discuss the article, How CX ca...View Details
Feb 24th, 2020
In this episode we sit down with Sterling Raehtz, Business Development Manager for ShopperTrak, to talk about the impact of customer experience on the...View Details
Jan 31st, 2020
In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger. Through their discussion it is evident that both com...View Details
Dec 5th, 2019
In this episode Jeremy sits down with itelligence Industry Solution Principal, Brian Everett, to talk about how the manufacturing industry is handling...View Details
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